Frequently Asked Questions
- My pet has peed on my rug what should I do?
If you catch the pet in action you should blot up and rinse with cold water. If you have a vacuum that sucks water you should use that to pull the urine out and rinse.
If you notice it after it is dry you should apply white vinegar to the spot and let it dwell there for 15 min. Then rinse and blot or wet vacuum and rinse.
Don’ t panic; refrain from too good to be true spotters and cleaners. The first order of business is to remove the source which is done best by the simple methods above.
- My rug bunches up or slides.
Your rug needs a high quality pad. Padding provides dimensional stability and holds your rug in place so it cannot slide or react to everyday forces of friction placed on the rug by foot traffic. Wall to wall carpeting is not a suitable rug pad. You should have a pad under your rug on any surface.
- My rug has an unusual odor.
If your rug has a cloth backing and is made in India you are experiencing the off gassing of latex glue that has begun to ferment. There’s nothing Rudy’s Rug Cleaners or anyone else can do to fix it.
- Can I wash my rug?
If the label says machine wash you can. I would urge you to remove all dry soil prior to washing as you do not want to make mud on the base of the fiber that will dry like concrete.
- Do you use harsh chemicals?
We do not. Our wash solution is plant based.
- Do you dry clean rugs?
To dry clean means to use a solution with no water. We do not use dry solvents to clean because they only clean solvent soluble soils and most all soil you have on your rug is water soluble therefore we cannot achieve a maximum clean.
- Will the color run or bleed?
Bleeding is caused by a very few factors. The initial process was flawed by poor mordant or the chemical washing done by the weaver prior to sale or your dyes have been damaged by urine, UV light or fume (pollution) fading. High alkalinity spotting solutions or cleaning solutions damage dyes over time as well. Never use spotters with enzymes on your wool or spotters with optical brighteners or a ph over 8.5. For comparison purposes, you wash your clothes with detergents that have a ph of 9 or greater.